Shipping policy
At Reinthorne, every piece is crafted and delivered with care. We work with trusted partners to ensure your order arrives safely and efficiently.
Processing Time
Orders are processed within 2–5 business days. Each item is custom-made after you place your order. Production typically takes 2–5 business days before shipping.
(Accessories & Select Items):
These items are processed within 1–3 business days depending on availability.
Shipping Time
Shipping times vary based on your location and the product type:
- United States: 5–10 business days
- International: 7–20 business days
Please note that orders containing multiple items may arrive in separate packages.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the items in your order.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 1–3 days for tracking information to update.
Delays
While we strive to meet all delivery timelines, delays may occur due to:
- High demand or peak seasons
- Customs processing for international orders
- Carrier-related issues beyond our control
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout. Reinthorne is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Reinthorne is not liable for lost or stolen packages marked as delivered. If you experience an issue, please contact the shipping carrier directly.
Contact Us
For any shipping-related questions, feel free to contact us at:
carmenmedina8541@gmail.com